Returns

We do our best to ensure all of our customers enjoy a happy shopping experience with Archery Supplies Direct, however occasionally you may need to return an item. Please fill out our returns form making sure all the necessary details have been completed, stating the reason for return and whether you require a refund or exchange.

You may cancel your order any time within Thirty ( 30 ) days, beginning on the day you received the goods. We will refund the price of the goods in full, however the delivery costs originally paid are non-refundable and you will be responsible for the cost of returning the goods to us. We would recommend that you return your items with registered service, providing tracking information.

If a refund is payable to you we will process the refund within seven (7) days of the day you gave written notice of cancellation and returned the goods.

We try hard to accept all returns however returns do need to be in the original packaging and unused. In the unlikely event that an item is returned to us in an unsellable condition, we may have to send it back to you or offer a partial refund. The goods are returned at your own cost and risk. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned. Our returns policy does not affect your statutory rights.

If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail or Telephone within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within seven (7) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.

Please note, All goods returned MUST be returned with a returns note, with your name, address, contract number and the reason for returning the item. This way your return will be processed much quicker and efficiently.

When Returning an item please return this to the following address: 

ASD Distribution Ltd

60 Arthur St, Unit 6, Victor Business Centre, Lakeside, Reddditch, B98 8JY